What are your hours?
Your dog may only be picked up or dropped off when the office is open. The employees are not authorized to release or take in dogs when the office is closed.
How can I schedule my dog for a bath or groom?
Reservations are required for a grooming service. First, your pet must be registered with us. Create your Gingr Portal if you have not done so already, and upload your pet’s veterinary vaccine records (If you are an existing customer, please use the email or phone number that we have on file to set up your Gingr Portal). Rabies and Distemper-Parvo must be current for a bath. You may request the date of your dog’s bath on your Gingr Portal, or you can get in touch with the office via phone at (828) 743-5532 or email at mountaindogshots@gmail.com to schedule an appointment.
How do I schedule a daycare visit for my dog(s)?
Daycare is available Monday through Saturday. You can use the Gingr Portal, or contact us via phone or email to schedule a daycare reservation. Fill out the form at www.mountaindogspa.com/registration to register your pet with us.
All dogs must be up-to-date on vaccinations including Bordetella, Distemper/Parvo, and Rabies. Vaccination records should be uploaded to your Gingr Portal, sent to mountaindogshots@gmail.com or brought in as a hard copy prior to your pet’s first daycare visit.
How do I schedule a boarding reservation for my dog(s)?
You can request boarding reservations through your Gingr Portal directly. You also have the option to call the office or stop by during our office hours.
Keep in mind that your dog must be picked up or dropped off while our office is open. The employees are not authorized to take in or release dogs while the office is closed. Please, make your plans with our office hours in mind.
Before your dog’s boarding stay, don’t forget to send your pet’s veterinary shot records to mountaindogspa@gmail.com or upload them directly to your Gingr Portal. All vaccinations must be up-to-date including Bordetella, Distemper/Parvo, and Rabies.
If you are an existing customer and we have your email or phone number on file, please use that email or phone number to create your Gingr Portal.
Does an employee sleep in the kennel with the boarding dogs overnight?
There is a staff member that stays in the building overnight with the boarding pets. Also, the business owner lives on-property with her family. Our security system includes motion detectors and constantly recording cameras that protect the building 24/7.
Do I need to bring my pet on a leash?
Please, keep a respectful distance between yourself and other peoples’ pets. Keep your dog on a leash and away from other dogs/customers at all times to avoid hazardous situations.
The following YouTube video explains the etiquette to bring your pet into Mountain Dog Spa.
Can customers tour the kennel?
The parts of the kennel where dogs are resting or playing are considered “Employee Only” areas. We try to keep the environment very calm and relaxed. We don’t allow strangers back into the kennel so the dogs don’t become alerted and start barking. We are happy to have the staff walk through the building and take a video for you so you can see what’s going on at that exact moment in the play yards and kennels. We can take pictures of your dog’s kennel for you so you can see where he/she will be staying.
You can also view a virtual tour on our website with pictures of our facility. We also consistently post pictures and videos during the day on our social media.
Do I need to bring a leash and collar?
Please bring your dog in on a leash, and be sure to give other dogs and customers a respectful distance.
When your dog is in our facility, place their personal leashes and collars in a storage bin designated to your pet. Names are written on these bins to ensure each dog leaves with all of their personal belongings.
When you pick up your pet, he or she will be returned to you wearing their leash and collar/harness.
Note: If you have a prong collar or remote controlled e-collar for your dog, please bring him or her into Mountain Dog Spa with the training tools on. We will continue leash training your pet while he or she is in our care.
Do you have an indoor play area?
We only do outdoor play time, but perform certain protocols when there is inclement weather. We implement shorter groups that rotate more frequently throughout the day. They still get the same amount of outdoor time, just in shorter periods. We apply this protocol to rain, as well as summer heat and winter cold. We have weather guides, and we follow these regulations to keep your dogs safe. Our outdoor spaces have shade structures that provide extra comfort outside during various weather conditions.